Delivery Information

Overview

Dispatch details will be e-mailed to you immediately once your order has been sent. This is in the form of a link where you can track your order.

All products are made to order and are crafted within 5-7 days. 
Time required for delivery is dependant on location and is outlined in shipping & freight. Please note there is no Weekend or Public Holiday delivery anywhere in Australia.

Special instructions are welcome and specific dates that you would like your gift to be delivered can be accommodated. 

A re-delivery fee will be charged if an incorrect delivery address is given, a recipient is not available or if there is no safe place to leave the gift box. Bougies De Luxe uses reputable contract couriers, Sendle and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.

Christmas Deliveries

Christmas is a very busy period. Please allow 7-8 days for delivery of orders placed on the site.

We cannot guarantee deliveries in time for Christmas for orders placed after 20th December 2017. Should you have an urgent request before Christmas please call us and we can assess if it’s possible. Orders for Christmas Gifts for each state are as follows: NSW Metro/City Close 20nd Dec 10am, NSW Outer Metro & Inner NSW  by 15 Dec ,  ACT, VIC & QLD final orders by 14th Dec , and SA Final orders by Monday Dec & WA final orders by 13th Dec

Important Delivery Bits & Pieces you need to know

All orders will be delivered unpackaged, unless specified otherwise.

Customers please note that all re delivery of Goods will incur an extra delivery charge should the recipient not be available.

Goods are delivered during courier/office hours i.e. Monday – Friday 9:00AM – 5:00PM ( NO WEEKEND or PUBLIC HOLIDAY DELIVERY)

Additional orders will incur an additional small fee if the gifts are going to the same address.

Multiple orders going to various destinations will be individually charged according to destination.

The prices listed are inclusive of GST. If we are delivering to a hospital please ensure the patient will still be there during the delivery times, we are NOT responsible if a patient checks out early.